chatxcity

Shipping Policy – ChatXCity

Effective Date: May 9, 2025

At ChatXCity, we are committed to delivering your products in a timely and secure manner. This Shipping Policy provides detailed information about our shipping procedures, including delivery options, shipping fees, and other relevant shipping terms to ensure a smooth experience for our customers.

1. Shipping Locations

We offer shipping to the United States and select international locations. Please check the available shipping options during checkout. For customers outside of the U.S., additional shipping fees and taxes may apply depending on your country.

2. Shipping Methods & Delivery Times

We provide various shipping methods to accommodate your needs:

  • Standard Shipping: Delivery within 5-7 business days for U.S. orders.

  • Expedited Shipping: Delivery within 2-3 business days for U.S. orders.

  • International Shipping: Delivery times vary by location, generally within 7-21 business days.

Please note that shipping times are estimates and may vary based on product availability, shipping destination, and any unforeseen delays by the shipping carrier.

3. Shipping Charges

Shipping charges are calculated based on the shipping method selected, the weight of your order, and the destination address. These charges will be clearly displayed during the checkout process.

  • Free Shipping: We offer free standard shipping for all U.S. orders over $50.

  • Expedited Shipping: An additional fee will be applied depending on the shipping method selected.

4. Order Processing

All orders are processed and shipped within 1–2 business days after the order is placed, provided that the item is in stock. If an item is out of stock or there is a delay in processing, you will be notified by email.

For pre-order or backordered items, we will provide an estimated shipping date at the time of purchase.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment’s progress on the carrier’s website.

6. Shipping Restrictions

We do not ship to P.O. Boxes. Please ensure that your shipping address is complete and accurate to avoid any delays in processing.

Note: For international orders, customs duties, taxes, and additional fees may apply upon delivery and are the responsibility of the customer.

7. Damaged or Lost Shipments

If your package arrives damaged or is lost during transit, please contact us immediately. We will assist you in filing a claim with the carrier and resolving the issue promptly.

8. International Shipping

For international orders, please be aware that additional customs procedures and fees may apply upon arrival in your country. ChatXCity is not responsible for any customs duties or import taxes that may be incurred.

9. Customer Support

If you have any questions or concerns regarding your order, shipping, or delivery, please reach out to our customer support team: