chatxcity

Payment Policy – ChatXCity

Effective Date: May 9, 2025

At ChatXCity, we aim to provide a seamless and secure shopping experience for our valued customers. This Payment Policy outlines the terms and conditions related to payment for the products and services purchased from our website.

1. Accepted Payment Methods

We accept the following payment methods:

  • Credit Cards: Visa, MasterCard, American Express, Discover

  • Debit Cards: Visa, MasterCard

  • PayPal

  • Bank Transfers: Direct bank transfers are available for large orders upon request.

  • Gift Cards: ChatXCity gift cards can be used for purchases.

All payments are processed securely to ensure your personal and payment information is protected.

2. Currency

The prices displayed on ChatXCity are in U.S. Dollars (USD). Payments made in other currencies will be converted at the current exchange rate provided by your bank or payment processor.

3. Payment Processing

Once your payment has been successfully processed, you will receive an order confirmation email. Orders are shipped after the payment has been cleared, typically within 1–2 business days, depending on the availability of the product.

If your payment is declined or fails for any reason, we will notify you by email and request that you update your payment method.

4. Taxes

Sales tax is applied to all orders shipped within New York State, as required by state law. The applicable tax will be added during checkout.

5. Payment Security

We take the security of your payment information seriously. All transactions are encrypted using Secure Socket Layer (SSL) technology to protect your sensitive data. Your payment information is never stored on our servers.

6. Refunds and Cancellations

Refunds and cancellations are allowed within 14 days of purchase for most items, provided they are returned in their original condition and packaging. Shipping fees are non-refundable.

For refund requests, please contact our customer support team via email or phone, and we will guide you through the process.

7. Subscription Payments

If you have subscribed to any of our recurring services, payments will be automatically charged to your selected payment method at the start of each billing cycle unless canceled. You can manage your subscriptions directly from your account on our website.

8. Fraud Prevention

To protect both our customers and ourselves from fraudulent activity, all transactions are subject to review. If we suspect fraudulent activity, we may request additional information from you before processing your payment.

9. Customer Support

If you have any questions or concerns regarding your payment, feel free to contact our customer support team: