Sales Policy
Effective Date: December 11, 2024
At CHATXCITY, we are committed to providing high-quality products and ensuring a seamless shopping experience for our customers. By making a purchase on our website, you agree to the following terms and conditions:
1. Product Availability
We strive to ensure that all products listed on our website are in stock and available for immediate shipment. However, due to high demand or unforeseen circumstances, some products may be temporarily out of stock or discontinued. If an item is unavailable, we will notify you promptly via email and offer you the following options:
- Wait for the product to be restocked.
- Choose an alternative product.
- Cancel your order and receive a full refund.
2. Pricing
All prices listed on CHATXCITY are in U.S. Dollars (USD) and are subject to change without notice. Prices are finalized at the time of purchase and are guaranteed for the duration of the transaction. We reserve the right to correct any pricing errors that may occur.
3. Payment
We accept various forms of payment, including credit and debit cards, PayPal, and other secure payment methods. Payment is due at the time of purchase, and all transactions are processed securely through our third-party payment processors.
4. Order Confirmation
Once your order is placed, you will receive an order confirmation email. This email serves as proof of your purchase. Please review the details of your order to ensure everything is correct. If you do not receive an order confirmation, please contact our customer support team for assistance.
5. Shipping
We aim to process and ship all orders within 2-3 business days. Shipping times may vary depending on your location and the availability of the product. Shipping fees are calculated during checkout based on your delivery address. Please ensure your shipping information is accurate to avoid delays.
6. Cancellations
Orders can be canceled prior to shipment. If you wish to cancel an order, please contact us immediately. Once an order has been shipped, it cannot be canceled, but you may return the item within the return window outlined in our Refund and Returns Policy.
7. Sales Tax
Sales tax is applied to orders based on the shipping address and applicable local tax laws. The tax amount will be calculated during checkout.
8. Changes to the Sales Policy
CHATXCITY reserves the right to modify or update this Sales Policy at any time. Changes will be effective immediately upon posting to our website. Please review this policy periodically for updates.
Contact Us
If you have any questions or concerns regarding our Sales Policy, please contact us at:
Email: info@chatxcity.xyz
Phone: (212) 289-4952
Address: 70 W 115th St, New York, NY 10026, USA