Privacy Policy
Effective Date: December 11, 2024

At CHATXCITY, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, chatxcity.com, or communicate with us through other channels. By using our website and services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect both personal and non-personal information to enhance your experience and fulfill your orders. The types of information we collect include:

1.1 Personal Information

  • Contact Information: Name, email address, phone number, and mailing address.
  • Payment Information: Credit card details, billing information, and other payment-related data (processed securely by our third-party payment processors).
  • Account Information: If you create an account, we collect login credentials, order history, and preferences.

1.2 Non-Personal Information

  • Usage Data: Information on how you interact with our website, such as IP addresses, browser type, device information, pages visited, and other diagnostic data.
  • Cookies: We use cookies to personalize your experience and collect data to improve our services. You can manage your cookie preferences in your browser settings.

2. How We Use Your Information

The information we collect is used to:

  • Process Orders: To complete your purchases and manage customer service requests.
  • Improve Our Services: To analyze and improve the content, functionality, and user experience of our website.
  • Marketing and Promotions: To send you promotional materials, newsletters, and special offers (with your consent). You can opt-out of these communications at any time.

3. Data Security

We implement various security measures to protect your personal information from unauthorized access or disclosure. All sensitive data, such as payment information, is processed securely through third-party payment gateways, and we use encryption to safeguard your data.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your data with trusted third-party service providers that help us with operations, such as payment processing, shipping, and email marketing. These third parties are obligated to protect your data and use it only for the purposes specified by us.

5. Your Rights

You have the right to:

  • Access: Request access to your personal information that we have collected.
  • Correct: Request corrections or updates to inaccurate or incomplete information.
  • Delete: Request the deletion of your personal data in accordance with applicable law.
  • Opt-out: Opt-out of marketing communications at any time by following the unsubscribe instructions in the emails we send.

6. Children’s Privacy

Our website and services are not intended for individuals under the age of 13, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will post the updated policy on our website and update the “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

  • Email: info@chatxcity.xyz
  • Phone: (212) 289-4952
  • Address: 70 W 115th St, New York, NY 10026, USA